Help for Chat Room  
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How do I connect to the chat room?

Click on "Chat" under "Contact Member" on the member menu.

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What is the Partyline?

The Partyline is a service we accommodate for people who enjoy chatting with other members, from the comfort of their own phone.
Simply select and join a chat room from the left pane, view how many users are online, then dial the number displayed on the top right hand corner of the window (as displayed below). You will instantly be connected to one of our live phone chat rooms!

We provide free phone chat for people within the US, while international calling rates do apply for people outside the US region.



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How do I chat?

Type your message in the "type here" panel at the bottom of the screen, and press "send".




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Can I modify my text?

Yes, you can write in a colour and font style of your choice. Click on the "style" button on the left of the same panel that you write your message, and click on the colour and font style you would like your text to be in the chat room. You can change the colour and style of your font as many times as you like. The font styles available are bold, italics, underline.



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How do I chat in a different room?

To chat in a different room, choose a room title from the list at the top left of the screen, then click on the room you would like to enter.



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Leaving the chat room

When you have finished chatting simply click where it says "sign out of chat room" or on the icon at the top right hand of the screen.

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Viewing member photos in the chat room

To view the photos the members in the chatroom, click on their name from the list of people in the room (picture 1.1). Their photo will appear, along with some details from their profile in the bottom left hand corner (picture 1.2).

1.2

1.1

 



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Problems with Chat Room

If you experience any problems or to report abusive or offensive users please contact team@IndianCupid.com

 
 


Why won't the chat room launch?

There are many possible reasons for this. For example, you need to have Javascript enabled and to have your 'pop-up stopper' disabled in order for our chat room to launch.

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Can I use the chat room if I have a pop-up window blocker / pop up stopper installed on my PC?

You must configure your pop-up blocker to allow popups from IndianCupid.com (we dont have any pop-up advertising so it is safe to do this). Please contact your popup stopper supplier for instructions on how to do so. If this option is unavailable, you must disable the pop-up window blocker. If it is not disabled, you will not be able to receive incoming messages from new users.

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I'm using Norton Internet Security adblocking. Why can't I get the chat room to work?

The adblocking feature can prevent java pop-ups and stop the chat room working correctly. Please either disable addblocking OR change your Norton adblocking settings by doing the following:

1) click on Ad blocking, then configure

2) click advanced

3) click add site and type www.IndianCupid.com

4) click on "add..." then click permit

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Why do I get an error message "Security Sandbox violation" / why am I having trouble getting the Chat room to initiate conversations?

Our chat room uses Macromedia Flash Player. Errors and problems can occur if you do not have the latest version of Flash Player Installed in your web browser. To fix this, try downloading the latest version of Flash Player from here...

If you have trouble installing Flash Player, please check the Flash Player Support section at http://www.adobe.com or see this link...

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15511

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Audio/Video Trouble shooting

 



I can’t see my friend’s video. What’s wrong?

Be sure that your friend has connected his/her video camera correctly. Your friend will receive this error if his/her camera is not connected:

*** Could not connect to your camera. Either your camera is not installed properly or it is in use by another application.

Continue reading on how to configure your camera for our chat room. Once your friend has determined that his/her video is set up correctly, click on the ‘a/v’ button in the top-right pane of the message window. If video is set to ‘off’, click on it once to turn on your video

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My friend can’t see my video. What’s wrong?

Make sure that your camera is connected correctly. You will receive the following error if your camera is not connected:

*** Could not connect to your camera. Either your camera is not installed properly or it is in use by another application.

Continue reading on how to configure your camera for our chat room. Once you have determined that your video is set up correctly, click on the ‘a/v’ button in the top-right pane of the message window. If video is set to ‘off’, click on it once to turn on your video.

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I can’t hear my friend’s audio. What’s wrong?

Make sure your speakers are connected correctly and that they are turned on. Check your volume levels to confirm that your are receiving sound. Be sure that your friend has connected his/her microphone correctly. Your friend will receive this error if his/her microphone is not connected:

*** Could not connect to your microphone. Either your microphone is not installed properly or it is in use by another application.

Continue reading on how to configure your microphone for our chat room. Once your friend has determined that his/her audio is set up correctly, he/she will be able to see the sound levels of his/her audio output in the lower pane of the message window. Click on the ‘a/v’ button in the top-right pane of the message window. If audio is set to ‘off’, click on it once to turn on your audio.

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My friend can’t hear my audio. What’s wrong?

Make sure your friend’s speakers are connected correctly and that they are turned on. Have your friend check his/her volume levels to confirm that he/she is receiving sound. Be sure that you have connected your microphone correctly. You will receive this error if your microphone is not connected:

*** Could not connect to your microphone. Either your microphone is not installed properly or it is in use by another application.

Continue reading on how to configure your microphone for our chat room. Once you have determined that your audio is set up correctly, you will be able to see the sound levels of your audio output in the lower pane of the message window. Have your friend click on the ‘a/v’ button in the top-right pane of the message window. If audio is set to ‘off’, click on it once to turn on his/her audio.

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NEED MORE HELP?

If you require more assistance, please CONTACT US
 
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